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Frequently Asked Questions Q. What methods of payment do you accept? A. We accept PayPal. In addition, we also accept personal checks and money orders by mail. Q. How do I calculate shipping charges on my order? A. Shipping charges are based on the subtotal of your order. Click Here for shipping rates.pdf. Q. How are orders shipped? A. We use the United States Postal Service for the majority of our shipping. If you prefer a different method, just let us know and we will work out the arrangements with you. Q. When should I expect my order to arrive? A. You should receive your order within 5-10 business days depending on your location. If you need your order by a certain date, please let us know and we'll do our best to accommodate you. If an item is backordered, we will notify you promptly. Q. What if an item I order is not in stock? A. We will notify you right away of any backorder situations. At that time, we will give you the option of having your in stock items shipped to you and shipping the back ordered item(s) upon their arrival (at no additional charge, of course) or holding your order until all items are available for shipment. Q. Will I be charged sales tax? A. Only South Carolina residents will be charged sales tax of 5%. Q. How do I know my information is secure? A. It is as safe or safer to use your credit card on our site than at a physical store. Our site is equipped with Secure Socket Layer technology. If you access the Dalmania! site using a secure browser such as Netscape or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by Dalmania!. Click Here to see our Privacy Policy. Q. Can I place an order by mail? A. If you prefer not to place an order online, you may print out our order form.pdf, fill it out and mail it to us at Dalmania!, 401 Rainey Road, Starr, SC 29684. Q. What if I am not satisfied with an item I order from you? A. If you're not happy, we're not happy! If for any reason you're not 100% satisfied with your purchase, just contact us for a return authorization and we'll give you a credit, exchange or refund. Q. Do you ship internationally? A. Yes, please contact us for additional shipping information. Q. Do you share your customers' information with other companies? A. Absolutely not! We don't like having our personal information shared among companies, therefore we don�t allow other companies access to your information. Click here for our Privacy Policy. Q. How do I get more information about a particular item that I am interested in? A. Send any questions you may have to info@dalmania.com. and we will get back with you as soon as possible. Q. How do I submit products for consideration or product ideas? A. We always welcome suggestions from our customers. Just drop us an email at suggestions@dalmania.com. Q. Do you offer quantity discounts? A. We will handle all quantity discount requests on a case by case basis. Contact us with the item you are interested in and the quantity needed and we'll do our best to offer you a fair discount. About Us | Shopping |
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